Samsung Xchange

Overview

Connect your telephone system to your office computer, making you more productive.

  • Call control from your PC
  • Internal contact manager
  • A detailed call history
  • Dial from anywhere
  • Colleagues presence
  • Simple point and click functionality improves efficiency
  • Efficient call handling improves customer service
  • Flexibility as you are able to manage call levels
  • Ability to see who is calling integrating with your CRM

Call Reporting

Manage, analyse and control communications with Midshire call reporting. This comprehensive, easy to use software gives you the ability to measure results in a very short space of time.

  • Identify unanswered calls
  • Verify call costs
  • Combat telecommunications fraud
  • Optimise staffing levels and efficiency
  • Control communication capacity and traffic flow
  • Deliver organisational, extension and client billing