Care Levels

Security and peace of mind are essential. Remember time is money!

Broadband runs over an analogue line, if there is ever an issue with the line BT Openreach will respond to you depending on what care level you are on.


Standard Care Level

BT Openreach to respond to fault escalation by the end of the next working day. Fault is fixed when an engineering resource becomes available.

Care Level Two

BT Openreach to respond to fault escalation. This fault is only fixed wen an engineer becomes available.

Enhanced Care

This service is available to customers taking out an additional charge, to ensure an engineer responds the next working day.